We always try our best to satisfy our customers but Accident will happen sometimes.If it happen to the package you received have been damage, or item come in incorrect. You can contact us for exchange or ask for refund.  We will need to return the item firstly before making a refund. The bellow will be useful instruction for a product return:

How to Proceed the return?

1, Visit our contact page.
2,Tell us your order number and email address or phone number used for your purchase And let us know why you would like a return by Submitting the contact form.
3,You will receive the email reply within 24 hrs by our support with return instructions or let you know if the return is not acceptable.

Please note that The items received within 7 days are return acceptable. And the items need to be returned to our provided address within 30 days for the return.
If the items damaged by shipping company on the way shipping, Or the package received in empty box, this means the item is lost or stolen, Please create a claim with shipping company for a compensation.  Amexmart will not responsible for lossing or stolen package.


For the items have stock, we usually will process the package within 12 hours. Some items are sent from our US stock. If you have received the shipping notification (The package have been sent)We can not cancell your order. As the package sent can not return to us. We can not make a payment refund in this case.


Payment for orders may be captured as soon as the order has been successfully placed. Refunds for returned products are issued as soon as they are received by our warehouse. Refunds will be issued via the same payment method originally used to place the order (Credit Card, PayPal, Google, eBillMe, or Check). The refund amount will be composed of the original purchase price minus applicable shipping charges. You will be sent an email confirming receipt of the return and your credit.
If you made the purchaged via Paypal checkout, the money will return to your Paypal account immediately once we make a refund.
If the purchase is made by Credit card, Please allow an additional 5-7 days for the credit to appear on your account.